Few organizations have the capacity to impact life more than organ, eye, and tissue donor services, which connect the donors who make transplantation possible with patients whose lives are saved or enhanced by these gifts. DCI Donor Services (DCIDS) is a family of companies founded in 1971 that includes a tissue bank, eye bank, and organ procurement locations with 11 offices in Tennessee, California, and New Mexico. DCIDS supports potential donor families and provides care for them throughout the donor process.
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DCIDS’s mission, vision, and values are summed up through their commitment to save and enhance lives. They connect people through organ donation and transplantation, as well as through their commitment to science, health, and hope. DCIDS’s mission is realized by mobilizing the power of people and the potential of technology to extend the reach of each donor’s gift.
Given the sensitive nature of its lifesaving and life-enhancing operations, DCIDS is available for donors and patients around the clock, 365 days a year. In order to support an always-on network and protect the safety of patient information, DCIDS uses a traditional on-site IT environment. This includes a mix of physical and virtual servers, with plans to virtualize the majority of its servers in the future. However, supporting 300 users across the nation, operating between 400-500 computers, laptops, and other mobile devices in the field without central security management was becoming challenging and costly for the IT team.
Without a high level of visibility, DCIDS wasn’t confident its security vendor was automatically updating the machines with the latest security patches, leaving the organization vulnerable to attacks. “Our time wasn’t being put to good use because our security was consistently outdated and overmatched,” said Greg Bell, IT director of DCIDS. “We were constantly checking it.”
That made detecting attacks a big issue for DCIDS. “Given the poor performance of our machines, we realized our previous vendor wasn’t detecting as many threats as they should have,” said Taylor Atkins, System administrator for DCIDS. “We needed a far more effective and flexible solution for our environment.”
In addition to protecting its IT environment, DCIDS must also comply with strict healthcare regulations. Processing and distributing donor tissue and organs follows stringent safety guidelines and government mandates such as HIPAA. “We’re committed to maintaining public trust by providing the best possible security for all patient health information, including donors and recipients,” said Bell. “We wanted a solution that would help us ensure compliance and public trust.”
In addition to ensuring compliance, DCIDS wanted a security vendor that would support its planned virtual desktop infrastructure (VDI) implementation and keep its costs in check. “Our IT security costs were beginning to rise, and as we moved closer to a VDI environment, it was clear our previous vendor could not provide an effective solution at an affordable price point,” said Bell.
Finally, because organ donation is stressful for families, DCIDS is committed to providing exemplary customer service to its donors and patients. DCIDS wanted this same level of customer service from its security vendor. Unfortunately, support from its prior vendor was inconsistent.
“One time we called their tech support and got a technician who was just completing his shift. Rather than transferring us to another technician he told us to call back and then hung up on us,” said Atkins. “We want customer service that responds to our needs.”
System administrator, DCIDS
Today, DCIDS uses Trend Micro to protect its entire IT environment. Trend Micro Deep Security provides a comprehensive security platform that protects the company’s physical and virtual servers from data breaches and business disruptions—and achieves cost-effective compliance across these environments.
Trend Micro Deep Security also offers DCIDS the flexibility it needs to respond in an evolving threat environment with tightly integrated modules for anti-malware, web reputation, firewall, intrusion prevention, integrity monitoring, and log inspection. “Deep Security’s agentless security is a big advantage for us. It doesn’t hinder the performance of our servers, shields us from attacks, and secures our virtual desktop environment,” said Bell.
To protect its end users against the latest threats, DCIDS deployed Trend Micro OfficeScan for endpoint protection. OfficeScan protects physical and virtual desktops, laptops, and mobile devices with cloud-based global intelligence, integrated data loss prevention, and a virtualization-aware client that improves endpoint performance across the organization.
For DCIDS, one important feature of OfficeScan was the centralized security management that enables enhanced visibility and control. “Central management of IT security was essential for us because it let us monitor our endpoints and users, and gave us back the time to focus our attention on more important, customer-facing projects,” said Bell.
To get mail server protection for inbound and outbound data that covers their entire internal and mobile workforce, DCIDS deployed Trend Micro ScanMail for Microsoft® ExchangeTM. ScanMail provides document exploit detection, enhanced web reputation, and sandboxing to protect DCIDS from malware and other security breaches. “Our email environment covers thousands of miles from Tennessee to California,” said Atkins. “It requires comprehensive security like ScanMail to stop spam, malicious URLs, and advanced threats.”
After reviewing security solutions from a number of vendors, DCIDS selected Trend Micro for a number of reasons. “We’re a small company but we have enterprise-size security requirements. Trend Micro was the only vendor that understood our needs,” said Bell. “They helped us see how their solutions would solve our security challenges and support our business for the long term.”
One of the deciding factors for Bell was the broad range of security services that Trend Micro offered, including the centralized management that protected DCIDS’s endpoints and physical and virtual servers with powerful cloud-based protection from viruses, malware, and advanced threats. Another factor was Trend Micro had VDI security that could support DCIDS’s ongoing move towards virtualization.
“We found Trend Micro solutions easy to use and they provided advanced security capabilities that our prior vendor lacked,” said Atkins. “And because Trend Micro was an authorized VMware solution provider and we planned to deploy VDI on a VMware platform, the choice for us was easy.”
DCIDS feels confident that by choosing Trend Micro to protect its IT environment and patient information, it can focus on its mission of saving and enhancing lives. By installing a centrally-managed solution for their virtual, physical, and email exchange environments, DCIDS was able to protect and monitor their IT environment to ensure patient and company data was always safe.
DCIDS has been particularly pleased with its end-user experience, which was enhanced with an easy- to-use solution that protects against threats and malware and operates behind the scenes without hindering performance. “Before Trend Micro, 50% of our serious virus problems required a complete re-install. This impacted user performance and ate up valuable IT time,” said Atkins. “With Trend Micro, we’ve had no re-installs as the result of a virus attack.”
Another area of value to DCIDS is the increased detection of malware that had previously gone undetected and could have put patient data in jeopardy. This helps DCIDS feel confident that their network is safe and they are compliant with HIPAA and other regulatory requirements.
“Our reputation is very important to our public trust,” said Bell. “Securing patient health information across all IT environments is a top priority for us.”
With OfficeScan, DCIDS is able to protect its endpoints while managing and monitoring security from a single central management console. “With a network like ours, spread across the entire country, being able to secure mobile and desktop devices under one platform simplifies the security for our network and improves our team’s productivity,” said Bell.
DCIDS has already seen the value of ScanMail which ensures DCIDS’ email is secured from attacks, with email alerts providing real-time threat detection and visibility. “ScanMail provides us with updates that integrate with other security layers to prevent attacks using a singular command,” said Atkins. “That integration is a huge time saver for us.”
The bottom line for DCIDS is having end-to-end security from a trusted partner that also helps DCIDS stay within its IT budgets. “Trend Micro’s solutions have reduced our overall security costs by 15%,” said Bell. “We haven’t had to reduce our IT staff, and our system administrators can now focus their time on more important projects.” It seems that saving security costs and saving lives now go hand in hand at DCIDS.
System administrator, DCIDS