Improve your security posture, increase the return on your Trend Micro investment, and benefit from a trusted partner who works alongside you to continually optimize security. Trend Micro Technical Account Management (TAM) Services provide expert proactive advice and security health checks to optimize your security defenses thereby improving the ROI on your security investment.
Your dedicated TAM or assigned TAM team act as proactive advisors who focus on providing you with immediate, personalized service. They make sure that all your Trend Micro solutions are configured in the right way to address the challenges you face in your environment. And they are at your side should you encounter a problem or threat, analyzing, testing, or escalating as needed.
Reduce your risks
Prevent business interruption
Save time and money
Increase the ROI of security budgets
Improve Your Confidence
Technical account managers (TAMs) are your advocates who make sure you get the help you need quickly.
|Service Feature||What that means for you|
|Assigned TAM|| |
|Issue Management and Escalation Coordination|| |
|Periodic Telephone Meetings|| |
|Annual Security Solution Health Check|| |
|Proactive Threat Alerts and Security Planning|| |
|Remote Deployment Assistance|| |
|Best Practice Guides|| |
|Optional Emergency Onsite Assistance|| |
Your peers are taking advantage of everything at their disposal to make sure that they have the right security for their environments. Here’s what a partial list of satisfied Trend Micro customers had to say about the value they found in TAM services.
“Having access to an expert TAM really makes a difference. When something goes wrong, he immediately alerts us. If it is critical, we’ll get a phone call. Everything combined—Trend Micro solutions and service—reduces our risk and really improves our security posture. We have a lot of confidence now. Trend Micro has made a massive difference in our security.”
-Andrew McCullough, Lead Information Security Architect, IT Motel 6, Dallas, Texas
“Because we have this partnership, lead by our TAM, I can say that Trend Micro has saved us multiple times. There have been headlined attacks, and we didn’t get hit. I remember once I got a call from our TAM and he said, ‘Shut off your email—there is a bad one in the wild.’ The call saved us. And that’s happened more than once.”
-Lead Network and Systems Administrator, Global Manufacturer, Foods Industry
“Throughout our deployment, we never waited more than a few hours for any fix—even at night or over a weekend. And we couldn’t get a higher level of expertise than what we get from Trend Micro Technical Account Management Services.”
-Kurt Nickolas, Security Analyst Consultant for Ceridian
“The services engagement helped us with planning, sizing, and applying real-world experience to get it right the first time. Trend Micro services helped us meet our aggressive deadlines.”
-Jussi Tarkkonen, System Specialist, City of Oulu, Finland
“Without help from our TAM, we would not have been able to deploy and optimize features as fast. TAM Services also gave us the ability to get our enhancement requests escalated.”
-Philip Lee, Senior Technical Engineer, Salesforce.com
“Today, we have the occasional question that we need help to answer, but most of our work with Technical Account Management Services is more proactive in nature. Our TAM helps us plan, or just look at new solutions so that we stay ahead of what’s going on. The relationship has absolutely worked for us.”
-Allan Rosenblatt, Technical Systems Administrator II, Sharp Healthcare
“In my 20+ years in IS, and working with many top companies, this is the first time I have experienced a real partnership. Our TAM works as part of our team. We have a very supportive, very positive relationship for tackling challenges. I’m so impressed with the way that Trend Micro helps us resolve issues in such a professional manner. It’s the best experience I have ever had—working with Trend Micro is what everybody would want to experience as a customer.”
-Eric Huguet, Senior Manager, Global High-End Services and Computing, VMware