Trend Micro provides a range of self-service and assisted support options for our Australian and New Zealand customers.
If your Trend Micro Titanium Internet Security or Trend Micro PC-cillin Internet Security licence has expired, you can renew it online through the Trend Micro online store .
Note that legitimate emails from Trend Micro regarding your Trend Micro subscription status or entitlement to a free upgrade will be from info@newsletters.trendmicro.com , will contain identifying information such as your registered product serial number and will direct you either to the Trend Micro website or our online renewal store hosted by Digital River.
Self-Service Web Support
Got questions about Trend Micro's home and home office products? We've got the answers on our support website . Available 24 hours a day, 7 days a week.
Contact Technical Support
Customer telephone support for Trend Micro home and home office products is available on the following numbers during extended business hours (Monday to Friday, 7am-7pm Sydney time, excluding Australian national public holidays):
- Australia: 1300 305 289
- New Zealand: 0800 507 901
Other technical support options for out-of-hours contact are:
- Submit a case online
Available 24x7 days a week. Estimated response time is 48 hours. - Live support online text chat
Available for out-of-hours technical support, and for the hearing impaired.
Corporate Contact Information and Support
- Contact information for corporate enquiries can be found here
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