False Detection/Re-Classify Requests

NOTE: This procedure is for non-Trend Micro customers only. If you are a Trend Micro customer, please contact support for help.

If you feel Trend Micro has incorrectly identified a file, IP address, or URL as being malicious, please provide us with more information so we can assess the concern.

For more details on our reclassification process, see below.

IP Re-classify Request

URL Re-classify Request

For files you believe are incorrectly classified, submit using the form below. Compress the file using ZIP or RAR format; maximum limit 12MB. Please password protect the compressed file and list the password within the "Details about the problem" field below. All fields are required.

Non-Trend Micro customers may request Trend Micro to review the classification of their files, URLs, or IPs. From the request to potential reclassification, a Detection Re-evaluation Review consists of a five-step process:

1. Request for Detection Re-evaluation Review (DRR);
2. Trend Micro review of current classification;
3. Trend Micro request for additional information;
4. DRR recommendation; and
5. Trend Micro action on DRR recommendation.

Requests for Detection Re-evaluation reviews receive prompt, thorough, and fair consideration.