NOTE: This procedure is for non-Trend Micro customers only. If you are a Trend Micro customer, please contact support for help.
If you feel Trend Micro has incorrectly identified a file, IP address, or URL as being malicious, please provide us with more information so we can assess the concern.
For more details on our reclassification process, see below.
For files you believe are incorrectly classified, submit using the form below. Compress the file using ZIP or RAR format; maximum limit 12MB. Please password protect the compressed file and list the password within the "Details about the problem" field below. All fields are required.
Non-Trend Micro customers may request Trend Micro to review the classification of their files, URLs, or IPs. From the request to potential reclassification, a Detection Re-evaluation Review consists of a five-step process:
Requests for Detection Re-evaluation reviews receive prompt, thorough, and fair consideration.